DHgate Service Pledge

We're committed to creating the Web's best China sourcing marketplace. That's why we've enhanced our customer service pledge to make it easier and more secure than ever to buy on DHgate.

Escrow Protection, On Every Order

Your money is held safely by DHgate until you confirm successful delivery of your order. You can relax knowing your seller will not be paid until you are satisfied with your order.

Guaranteed Secure Payments

You payment information is provided directly to DHgate (not to your seller). We also use industry leading data encryption and bank-level security to ensure your payment details are safe, protected, and out of harm's way from intruders.

Faster Dispute Processing and Resolution

Buyers can now open a dispute request with your seller within as few as 4 days of your order being dispatched. DHgate will also more quickly and proactively mediate your discussion to bring it to a swift conclusion.

Get Reimbursed for Inconveniences

We dislike delayed orders as much as you do. Receive up to US$30 in credit if your seller doesn't dispatch your order on time or provides you a wrong tracking code.

100% Guaranteed Returns

Available on orders that don't arrive, arrive damaged, or contain products that differ significantly from what your seller advertised.

Easy Refund and Dispute Policy

Not 100% satisfied with your purchase? Don't worry. You have the option to submit a dispute and get up to a full refund. Because your payment is under escrow, your seller doesn't receive money until you are satisfied with your order.

Get Refunded After Releasing Payment

If you've already released payment to your seller and still find yourself unsatisfied with your product, we now let you to open a refund request anytime up to 30 days after payment release.

Local Return Shipping Beta

We are currently trialing a new local return feature to help buyers avoid costly international return shipping fees.This option is currently only available for U.S.A. buyers and for products from select sellers.

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